Q. I am trying to use the library's databases, but I am seeing this message: "File missing: docs/suspend.htm." What does this mean?

The error message "File missing: docs/suspend.htm" is displayed when a user downloads a very large amount of material from a library database or journal in a short period of time.

The vendor license agreements held by the Nancy Thompson Library Learning Commons require that we install restrictions in our proxy server that will prevent excessive downloading by unauthorized users, such as robots or other mechanisms.

Your connection should be restored if you wait and try again later. Please note that it may take several hours for your access to be restored.